Adding... Adding item to the basket...
Failed to add item to basket, please try again or contact support

DEPOSIT

Details about how the deposit works when hiring kit.

> Back to Main FAQs

I see I am required to pay a security deposit, why is this?

We take a deposit based on the total value of the kit. It protects against damage or loss while in your care. If costs exceed your deposit, you are liable for the full replacement or repair value.

When do I need to pay the deposit?

You’ll be asked to pay the deposit at the time of booking if the dispatch date is within 7 days. For future bookings, a reminder will be sent 7 days before dispatch.

When will I receive my deposit refund?

Once equipment is returned, unpacked and checked, your deposit is refunded immediately. Bank processing times vary — funds usually clear within 1–5 working days. If any items are missing or damaged, we’ll contact you in line with our Terms and Conditions.

 

Trustpilot